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Client Journey
Loan OfficerJames CarterLoan Amount$475,000StageIn Process
Danny Rivera
Danny Rivera
Purchase Loan · $475,000
New LeadJan 15
NurtureJan 20
ApplicationJan 24
Pre-ApprovedJan 28
In ProcessFeb 3
ClosedFeb 14
Post-CloseFeb 21
iMessage sent
Jan 20
Application received
Jan 24
Referral partner updated
Jan 28
Closing gift triggered
Feb 14
Birthday reminder scheduled
Feb 21
Viato Phone Sent from your number
Hi Danny! Any updates on your home search?9:41a
We found a home we love! Can we talk next steps?9:42a
Call Group Text
AI Call Summary
Call recorded & transcribed

Danny is under contract with the appraisal scheduled next week. Discussed estimated closing costs and recommended a lender-credit option.

3 tasks created
Handled it.
Today's Opportunities
12 refinance opportunities
8 referral partners need updates
Power Dialer: 46 contacts
Trusted by mortgage teams at
Go Rascal logo, a mortgage team that runs on Viato mortgage CRMBarrett Financial Group logo, a mortgage team that runs on Viato mortgage CRMEdge Home Finance logo, a mortgage team that runs on Viato mortgage CRMUMortgage logo, a mortgage team that runs on Viato mortgage CRMNEXA Lending logo, a mortgage team that runs on Viato mortgage CRMeMortgage Capital logo, a mortgage team that runs on Viato mortgage CRM

Built around how loan officers actually work.

You don't need another generic CRM. You need a system that follows every relationship from the first conversation through closing, and keeps working long after.

1

Bring in every lead.

Whether your business comes from referrals, lead providers, your website, or manual outreach, Viato keeps everything in one place.

  • Capture leads through forms, integrations, and webhooks
  • Automatically create contacts and opportunities
  • Assign leads to the right branch, team, or loan officer
  • Track where every lead and referral came from
Leads in4 new today
Website
Jessica Nguyen
Contact + opportunity created
Zillow
Marcus Reed
Assigned to Dana · Team West
Referral · KW
Priya Shah
Source tracked to partner
Webhook
Tom Ellis
Auto-created from ad form
2

Start the conversation.

Introduce the borrower and Realtor, follow up quickly, and keep every conversation connected to the contact.

  • Email directly through Gmail or Outlook
  • Call and text through Twilio, RingCentral, or Viato Phone
  • Send iMessages using your Viato Phone number
  • Group conversations with borrowers and referral partners
  • Keep calls, texts, emails, and notes together
Danny Rivera
Danny Rivera
Borrower · Realtor added
Hey Danny, welcome! I looped in your agent so we're all on the same page.
iMessage · from your number · 9:41a
Thank you!! Excited to get started.
Just sent your pre-approval letter, check your email.
Delivered
Call · 6 min · recorded & summarized
Message
3

Nurture without sounding automated.

Build personal follow-up for new leads, applications, pre-approvals, past clients, and referral partners.

  • Campaigns across email, SMS, and iMessage
  • Trigger follow-up based on activity or loan stage
  • Measure responses and engagement
  • Personalize instead of sending generic blasts
  • Auto-create tasks when human follow-up is needed
New lead nurture62% replied
New lead addedTrigger
iMessage: quick intro
Wait 2 days
Email: rate check-in
Task if no replyHuman
4

Move borrowers from application to closing.

Connect Viato with your LOS to track progress and keep everyone informed.

  • Track applications, pre-approvals, and loan milestones
  • Notify borrowers, Realtors, and transaction coordinators
  • Send milestone emails and texts automatically
  • Monitor time between milestones
  • Identify stalled loans before they become problems
Loan milestones · Danny RiveraOn track
ApplicationJan 24
Pre-ApprovedJan 28
ProcessingFeb 3
Underwriting
Clear to Close
Borrower, Realtor & TC auto-notified on every step
5

Keep the relationship after closing.

Viato helps you stay relevant long after the loan funds, turning closed loans into repeat business and referrals.

  • Send first-payment reminders
  • Trigger closing gifts
  • Schedule birthday, holiday, and anniversary messages
  • Identify refinance opportunities
  • Keep nurturing past clients and referral partners
Staying in touch, on autopilotAlways on
June 2026
SMTWTFS123456789101112131415161718192021222324252627282930
Jun 4 · Birthday message
Jun 18 · Closing anniversary gift
Jun 27 · Rate-drop refi check
6

See what is actually working.

Know where business comes from, where it slows down, and what produces results.

  • Track lead and loan conversion
  • Measure response rates
  • Monitor time to each milestone
  • Compare lead sources and campaigns
  • View production, closing, and commission reports
Production reportThis quarter
$18.4Mfunded
Referrals42%
Zillow26%
Website20%
Ads12%
24%
Lead → close
58%
Reply rate
27d
Avg. to close

Plugs into the tools you already run on

AriveLendingPadUWMBroker MarketplaceQuickBooksHandwryttenStikkum

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